INFORMATION

CHILD TRAVELLING ALONE

Children from 8-12 years can travel alone on our coach buses. They can safely take a one-way trip between two stations with ticket offices.

Make sure you will have the time to fill out the form Child travelling alone when purchasing their ticket. At this point, you will need to show a valid piece of identity (child’s name and date of birth) and indicate who will be picking up the child at their destination.

REQUIREMENTS

REDUCED MOBILITY

TRAVELLING IN A WHEELCHAIR

MAKE SURE YOUR THREE- OR FOUR-WHEELED ELECTRIC SCOOTER MEETS THE FOLLOWING REQUIREMENTS:

Please note that the driver is not authorised to lift you or your chair, or to expend any physical effort that may lead to injury. As well, they must fasten the safety belt provided by the bus manufacturer. The wheelchair’s safety belt is not sufficient.

Oxygen tanks are permitted for people with respiratory difficulties.

BOARDING ASSISTANCE

Are you travelling with young children or do you get around with the help of a cane, a walker, or any other mobility aid? Arrive at least 30 minutes prior to departure for priority boarding. We will be happy to assist you.

SUPPORT PERSON

Do you have a companion card for the province of Quebec [une carte québécoise à l’accompagnement], a medical certificate stating that you live with a permanent disability which prevents you from travelling alone?

Your support person can travel free of charge on board our buses as long as the disability is permanent and you are not under 8 years of age.

How do I obtain a companion card?

Fill out the form or communicate directly with the Bus Carriers Federation at 1 844-476-8181.

Chiens d’assistance

Trained guide dogs and service dogs fulfill essential needs. They are welcome on board our vehicles! However, you cannot reserve a seat for them. Your dog will need to lay on the floor during travel.

Let us know in advance for priority boarding. We will ensure your comfort. As such, the seat next to yours will be the last to be filled, depending on seat availability.

BICYCLES

Would you like to travel with your bike on board our buses? It’s simple! Thanks to the messaging service Expedibus, you can either expedite your bicycle or travel with it stored in the luggage compartment.

HOW?

LUGGAGE

DIRECTIONS

• Each passenger may have 2 bags in the luggage compartment and 1 handbag.

• The handbag must be placed in an overhead compartment in the bus. It cannot be kept on a seat or in the central aisle.

• All luggage must be identified.

• During a connection, each passenger is responsible for transferring their bags.

• Strollers and infant seats are not considered luggage. A parent therefore has the right to two bags in the luggage compartment and a handbag as well as these items.

• Musical instruments are considered luggage. Pack them carefully for protection.

• Sporting equipment such as golf clubs, skis, fishing rods, snowboards, skateboards, etc. are considered luggage. Pack them carefully for protection.

LOST OR DAMAGED ITEMS OR BAGS

Have you or your child lost an item or a bag on one of our buses? Please advise the driver or an agent as soon as possible so they can write up a report.

TO MAKE A CLAIM

Gather the following information:

Send all of this to customer service within 30 days using our contact form or by calling 1-888-872-5525. Compensation requires proof of your trip.

You have a maximum of 15 days to claim your luggage.